Privacy Policy

Pro-Lab Diagnostics USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pro-lab.us and use the Microbank® Marketplace platform.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on the Microbank® Marketplace
• Place an order for products or services
• Subscribe to our newsletter or communications
• Contact us via email or contact forms
• Participate in surveys or research studies

Personal information may include:

• Name and contact information (email, phone, address)
• Company or institution affiliation
• Professional credentials and license information
• Payment information (processed securely through third-party payment processors)
• Laboratory data and specimen information (as applicable)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring URLs and pages viewed
• Time and date of access
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our products and services
• To process orders and manage customer accounts
• To communicate with you about products, services, and updates
• To provide technical support and customer service
• To comply with legal and regulatory requirements (CLIA, FDA, ISO 13485)
• To detect, prevent, and address fraud or security issues
• To analyze usage patterns and improve website functionality
• To send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website, processing payments, or delivering products (e.g., shipping carriers, payment processors)
• Legal Requirements: When required by law, regulation, or legal process (subpoena, court order)
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage and access controls
• Regular security assessments and audits
• Compliance with ISO 13485 quality management standards
• Employee training on data protection and confidentiality

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., regulatory compliance, legal obligations).

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us at privacy@pro-lab.us or support@pro-lab.us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Microbank® Marketplace hosted on external platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Pro-Lab Diagnostics USA
Email: support@pro-lab.us
Privacy Inquiries: privacy@pro-lab.us